Shipping policy

Shipping Policy

Where We Ship

Ffyon ships within Canada and to available U.S. and international destinations. Available shipping methods and rates are displayed at checkout based on the customer's delivery address and order.

Processing Times

Orders are typically processed within 1–2 business days after payment is confirmed. Orders placed on weekends or holidays may begin processing on the next business day.

During product launches, promotions, holidays, or periods of unusually high order volume, processing may take longer.

Shipping Rates

Standard shipping is free within Canada. Shipping charges and available methods for U.S. and international orders are displayed at checkout before purchase.

Delivery Estimates

Estimated delivery times shown at checkout begin after an order has been processed and handed to the shipping carrier.

Delivery estimates are not guaranteed. Carrier delays, weather, holidays, service disruptions, or other circumstances outside Ffyon's reasonable control may affect delivery times.

Order Tracking

When tracking is available for your shipment, tracking information will be provided after your order has shipped.

Please allow some time for tracking information to update after the carrier receives the package.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping information carefully before submitting your order.

If you notice an error in your shipping address, contact Ffyon as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by applicable law.

Lost, Damaged, or Missing Packages

If your order arrives damaged, is missing items, or appears to have been lost in transit, please contact Ffyon as soon as possible using the contact information provided on our website.

We will review the situation and, where appropriate, work with the shipping carrier to help resolve the issue.

Returns

Shipping related to returns and refunds is governed by our Return and Refund Policy. Please review that policy before returning a product.

Contact

For questions about shipping or an existing order, please contact Ffyon using the contact information provided on our website.